Book Returns
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Eligibility for Returns:
- Books are eligible for return within 5 days from the date of delivery.
- To be eligible for a return, books must be unused, undamaged, and in the same condition as received.
- Certain items such as digital downloads or personalized books may not be eligible for return.
- Initiating a Return:
- Customers must contact our customer service team within the stipulated return period to initiate a return request.
- Proof of purchase, such as order confirmation or receipt, may be required for processing returns.
- Return Process:
- Upon approval of the return request, customers will be provided with instructions on how to return the item.
- Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
- It's recommended to use a trackable shipping service for returning items.
- Refunds:
- Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
- If approved, refunds will be processed to the original method of payment within 10 days.
- Shipping costs are non-refundable unless the return is due to an error on our part.
- Exchanges:
- Exchanges may be offered for damaged or defective items. Please contact customer service for assistance with exchanges.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
- We may require photographic evidence of the damage or defect for processing your claim.
- Cancellations:
- Orders may be canceled prior to shipment. Once an order has been shipped, it is subject to the standard return policy.
- Exceptions:
- Certain items may be non-returnable or may have specific return conditions. These exceptions will be clearly stated on the product page.
- Contact Information:
- For any questions or assistance regarding returns, please contact our customer service team at 0471 231 6306 or Email: keralabhashatvm@gmail.com.
- Policy Updates:
- This return policy is subject to change without prior notice. Any updates or revisions will be posted on our website.
- By making a purchase on our online book store, you agree to abide by the terms and conditions outlined in this return policy.