കേരള ഭാഷാ ഇന്‍സ്റ്റിറ്റ്യൂട്ട്

Book Returns

• Eligibility for Returns:

  • Books are eligible for return within 5 days from the date of delivery.
  • To be eligible for a return, books must be unused, undamaged, and in the same condition as received.
  • Certain items such as digital downloads or personalized books may not be eligible for return.

• Initiating a Return:
  • Customers must contact our customer service team within the stipulated return period to initiate a return request.
  • Proof of purchase, such as order confirmation or receipt, may be required for processing returns.

• Return Process:
  • Upon approval of the return request, customers will be provided with instructions on how to return the item.
  • Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
  • It's recommended to use a trackable shipping service for returning items.

• Refunds:
  • Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
  • If approved, refunds will be processed to the original method of payment within 10 days.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

• Exchanges:
  • Exchanges may be offered for damaged or defective items. Please contact customer service for assistance with exchanges.

• Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
  • We may require photographic evidence of the damage or defect for processing your claim.

• Cancellations:
  • Orders may be canceled prior to shipment. Once an order has been shipped, it is subject to the standard return policy.

• Exceptions:
  • Certain items may be non-returnable or may have specific return conditions. These exceptions will be clearly stated on the product page.

• Contact Information:
  • For any questions or assistance regarding returns, please contact our customer service team at 0471 231 6306 or Email: keralabhashatvm@gmail.com.

• Policy Updates:
  • This return policy is subject to change without prior notice. Any updates or revisions will be posted on our website.
  • By making a purchase on our online book store, you agree to abide by the terms and conditions outlined in this return policy.