Book Returns

  • Eligibility for Returns:

    • Books are eligible for return within 5 days from the date of delivery.
    • To be eligible for a return, books must be unused, undamaged, and in the same condition as received.
    • Certain items such as digital downloads or personalized books may not be eligible for return.
  • Initiating a Return:
    • Customers must contact our customer service team within the stipulated return period to initiate a return request.
    • Proof of purchase, such as order confirmation or receipt, may be required for processing returns.
  • Return Process:
    • Upon approval of the return request, customers will be provided with instructions on how to return the item.
    • Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part.
    • It's recommended to use a trackable shipping service for returning items.
  • Refunds:
    • Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
    • If approved, refunds will be processed to the original method of payment within 10 days.
    • Shipping costs are non-refundable unless the return is due to an error on our part.
  • Exchanges:
    • Exchanges may be offered for damaged or defective items. Please contact customer service for assistance with exchanges.
  • Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
    • We may require photographic evidence of the damage or defect for processing your claim.
  • Cancellations:
    • Orders may be canceled prior to shipment. Once an order has been shipped, it is subject to the standard return policy.
  • Exceptions:
    • Certain items may be non-returnable or may have specific return conditions. These exceptions will be clearly stated on the product page.
  • Contact Information:
    • For any questions or assistance regarding returns, please contact our customer service team at 0471 231 6306 or Email: keralabhashatvm@gmail.com.
  • Policy Updates:
    • This return policy is subject to change without prior notice. Any updates or revisions will be posted on our website.
    • By making a purchase on our online book store, you agree to abide by the terms and conditions outlined in this return policy.